Privacy Policy

Last updated – 23rd August 2023

This privacy policy describes how Charles Jacobs use and keep safe any of your personal information provided to us through the use of this website (https://www.charlesjacobs.co.uk). Should you be asked to provide certain information that can be used to identify yourself when using this website, then it will be used purely within the terms outlined within this policy. This page should be checked regularly as Charles Jacobs may update or change this policy when it is necessary to do so.

Who We Are

As is stated in our Terms & Conditions, we are MK Warehousing LTD a company registered in the United Kingdom. Our company registration number is 04791837 and our registered office is at Rash’s Green, Dereham, Norfolk, NR19 1JG.

MK Warehousing LTD is the data controller in regard to information collected when you, the user, visit this website and purchase our products. For any questions regarding how your information is used, either use our Contact Form or email us directly at contact@charlesjacobs.co.uk.

Information We Collect

Information we collect will fall under two categories, Necessary and Non Necessary. Necessary information is required for us to provide you with the service you have requested, such as managing an account or processing an order.  Non Necessary information requires consent, in the form of accepting cookies, from you, the user, for us to collect.

NECESSARY

• Name
• Contact information such as, but not limited to, email address and phone number.
• Delivery information such as, but not limited to, address and postcode.
• Records of any communication you may have had with us.

NON NECESSARY

• Demographic information such as, but not limited to, preferences, and interests.
• Any information collected automatically, using cookies and other tracking technologies.
• Any information you enter relevant to product reviews, offers and feedback/surveys.

For an exhaustive list of cookies used, please see the Cookie Policy.

What the Collected Information Is Used For

The information we collect is used to understand any ways we can improve upon our service to provide you, the user, with the best experience possible. Some of this information will also be used for our internal records.

If you consent, we may also use your information for the following reasons:

• To make any improvements we can to our products, our service, or to improve the customer experience on this website.
• To send any information we think would be useful to you, such as but not limited to, promotions, new products, and special offers. This will be sent to the email address provided.
• For market research purposes.
• To contact you should we need to do so, either by email or phone.

Your information may also be shared with third parties to aid us in providing you with products, advertisements, and services. These third parties may include:

• Couriers and delivery partners
• Search engine and web analytics providers (for example, Google)
• Payment providers (for example, Klarna)

Any information we collect will only be provided to third parties where it is necessary for them to provide us with the services we need, and only where you have expressly given permission to do so.

Please also be aware that any information may also be shared with the police or authorities should we be contacted in relation to suspected illegal activity.

How Secure is Your Information

We take every possible step we can to make sure your information is kept safely and securely. All information has the necessary electronic and physical security measures in place to protect unauthorised access.

Where you have chosen or been provided a password to access certain parts of our site, you are responsible for keeping this password confidential. Do not share this with anyone.

All information is only retained for as long as necessary and only with your consent.

The data retention periods are as follows:

• For our record keeping: 6 years.
• For Orders: Order information is kept for 6 years to allow us to fulfil our responsibilities under the Consumer Protection Act 1987.
• Marketing: Any information for marketing purposes is kept for 2 years from the date of the last communication, whether that be by email or another method. This is only kept with your express permission and this permission can be revoked at any time.

If you have opened an account with us, then we will retain your information for as long as the account remains open. If you wish to delete your account, you can request this at any time by using our contact details on the Contact Form or emailing us directly at contact@charlesjacobs.co.uk.

Links to Outside the Website

Our website may contain links to other websites that we think may be of use or of interest to you. However, please note that once you have used a link to visit another site, we have no control over that website. Due to this we are not responsible for the protection or privacy of any information provided while using such sites and said sites are not governed by this policy. Please read any visited sites privacy policy carefully before using the site.

Your Personal Information

Your personal information is only used when necessary to fulfil or contact you regarding an order. Personal information other than this will only be used when you have expressly consented to us doing so, such as subscribing to a newsletter. If at any time you wish to change your mind, please contact us to let us know by using the Contact Form available or emailing us directly at contact@charlesjacobs.co.uk.

Your Rights

As per the EU’s General Data Protection Act (GDPR) you have the right to request the following:

• Access to any personal data we may hold concerning yourself.
• Correction of any personal data we may hold concerning yourself.
• Deletion of any personal data we may hold concerning yourself.
• Restriction of any processing of your personal data we may hold.
• Objection to any processing of your personal data we may hold.
• Request your data to be transferred to another party.

For any request pertaining to the above please either use the Contact Form available or email us directly at contact@charlesjacobs.co.uk

If you believe any of the information we have pertaining to yourself is incorrect or incomplete, please contact us using the Contact Form available or emailing us directly at contact@charlesjacobs.co.uk as soon as possible. We will correct any information found to be missing or incomplete where possible.

As per the EU’s General Data Protection Act (GDPR) you have the right to lodge a complaint to a Data Protection Authority of your choosing should you wish to do so if you believe your GDPR data protection rights have been infringed.

Third Parties

In some cases your information may also be shared with third parties to aid us in providing you with products, advertisements, and services, apart from the Necessary services, the others may be opted out from at any point by using the Manage Consent link in our Cookie Policy. Below are categorised lists of third parties who may receive your information and what it will be used for:

NECESSARY

The necessary third parties that we will share your information with to provide the requested service, are as follows:

• Couriers – The couriers we use require information such as, but not limited to, delivery address and contact details to fulfil the order.
• Payment Gateways – The payment providers we use, Stripe, PayPal, Klarna, Google Pay and Apple Pay, will securely receive your payment information and order information to allow the transaction to be completed. The Payment Provider your information is sent to will depend on the payment option you have chosen at checkout.
• WooCommerce – Our website runs on WooCommerce and any information you enter on our website will be securely stored by WooCommerce, so we can provide the necessary services.
• OMS – Any orders made and any relevant information, such as but not limited to your name, address, email, and telephone number, will be sent to our OMS to be securely stored so we can process your order.

FUNCTIONAL

The third parties that your information may be shared with for functional reasons, should you accept the cookies, are as follows:

• Payment Gateways – Some personal information may be sent to payment providers, such as Klarna, to be able to process the payment for your order. The Payment Provider the information is sent to will depend on your choice of payment at checkout.

MARKETING / ADVERTISEMENT

The third parties that your information may be sent to for marketing or advertisement purposes, should you accept the cookies, are as follows:

• Facebook – If the cookies are accepted, Facebook may be sent personal information to personalise ads shown to you on their platforms.
• Google – If the cookies are accepted, Google may be sent personal information to personalise and measure the effectiveness of ads you may see using their services.

ANALYTICS

The third parties that your information may be sent to for analytical purposes, should you accept the cookies, are as follows:

• Google – If the cookies are accepted, Google may be sent personal information to analyse your activity on this website, this is used to improve the site for you the user.
• YouTube – If the cookies are accepted, YouTube may receive anonymous statistical information via embedded youtube videos on the site.